RETURNS & REFUND POLICY

Products

We believe in 100% satisfaction, which is why we offer a money guarantee when there is a defect in materials/ workmanship.

 

New Products

You have 30 days from the date you receive our products to decide whether our products are right for you. We guarantee 100% money-back on unused items by the buyer.

Damaged/ Defective

For all new products which are damaged or defective products when received, please contact us through the link at the end of this document. You may be requested to send proof of damage/ defect. If the return/exchange request has been accepted, you will either send the product back with our shipping label, or we will pick it up from you within a reasonable distance from our store. You will be required to place all the unused contents and accessories back into the original box in which they came in (otherwise there will be a 20% restocking fee). You will receive your choice of a full refund to your payment method, store credit, or your replacement product.

 

Well-Loved Products

You have 7 days from the date you receive our products to decide whether our products are right for you.

Damaged/ Defective

For all used products which are damaged or defective, Adventure Outdoors reserves the right to investigate individual return requests case-by-case with proof of defect. We ensure that our products will be thoroughly inspected by our professional staff. Given that these products are used, they may contain cosmetic damage. However, we guarantee that there will be no functional defects. They will operate as close to new as possible. Keep in mind that our fantastic pricing will be reflective of their cosmetic condition, so you save hundreds of dollars. We will also make every effort to accommodate your request, however, given the value of the used products we provide, Adventure Outdoors reserve the right to make the final decision on whether you will receive a replacement product or a store credit towards a future purchase. In extremely rare circumstances, we may offer a refund to your original method of payment minus a 20% restocking/ reconditioning fee and return shipping.

Whether new or well-loved, we are optimistic that our products will exceed your expectations. If they trouble you, we got your back and you will get outdoors ASAP.

 

Services

Guided Tour Services

We take pride in our handpicked guided tours, and our top priority is to provide outstanding experiences. However, we understand that you may not be able to make it to our guided tours due to unforeseen emergencies. In such rare cases that you miss our planned tour, you may be requested to provide proof of such an emergency to receive credits and use them how you want on our fancy online platform.

Because of the unpredictable weather, we reserve the right to make the decision and re-schedule a tour with our patrons due to safety-related concerns. In such cases, there will be no refunds, but we will offer store/ service credits for you to use in the future if you decide not to take part in our future guided tours. We will make every effort to notify you as early as possible.

Similarly, for tourists who may not be able to use our services in the future, we offer a full refund with proof of emergency and weather-related cancellations.

 

Doorstep Delivery/ Pick Up Rental Services

When you book our services, we will deliver! That will always be our motto.

Here’s our simple policy with regards to rental cancellations:

  • 24 Hours or more before the rental date, you get a full refund
  • Within 24 hours of the rental date, no refunds/ credits

We understand that there can be unforeseen emergencies, in which case a store credit will be provided.

 

Gift Cards

 

Adventure Outdoors e-gift cards are separated by services and products in the following ways: the e-gift card purchased through our e-commerce store only applies to our products sold, whereas the funds within the e-gift cards purchased on our services side only apply to our services provided (i.e. guided tours and rentals).

We do not provide a refund for any reason in purchased e-gift cards, however, you can request a transfer of funds between the two types of e-gift cards (i.e. services provided and products sold). This does not guarantee the transfer of funds as Adventure Outdoors reserves the right to investigate and make the final decision.

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